Key Responsibilities:

Keep departmental costs in line with the approved budget;
Assist and lead Room Attendants and Floor Attendants in their daily duties;
Train and coach team members on expected service standards;
Handle guest concerns promptly, log issues and notify relevant departments;
Inform Room Attendants daily about VIP guests, priorities and special requests;
Ensure check-out rooms are cleaned and released in a timely manner;
Verify rooms with “Privacy Please” indicators and coordinate service accordingly;
Conduct daily inspections of guestrooms and floors;
Report any damage, special cleaning requirements, or replacement of soft furnishings;
Ensure all daily tasks are completed according to standards by Room Attendants and House Attendants;
Be able to perform all Room Attendant and House Attendant duties when required;
Work with the Housekeeping team to maintain and improve guest satisfaction scores;
Ensure guestrooms meet furniture, fixture and amenity standards.
Requirements:

Proactive with strong attention to detail;
Strong organizational, supervisory and communication skills;
Ability to clearly convey information and ideas;
Ability to make quick and accurate decisions;
Ability to work effectively in high-pressure situations;
Strong listening and problem-solving skills;
High school diploma or equivalent preferred;
Minimum 1 year of supervisory experience in a hotel Housekeeping environment;
Proven training skills;
Experience with Hotel Property Management Systems (Micros-Opera preferred).
Working Conditions:

High season: 6 working days / 1 day off;
Low season: 5 working days / 2 days off;
Location: Sea Breeze Resort, Nardaran settlement;
Shuttle bus and meals provided by the company;
The shifted work schedule will include day and/or night shifts;
Salary: 1100–1200 AZN.

Housekeeping Supervisors